FAQ About The Refundable Deposit Requirements

• Why do I have to make a deposit to confirm an appointment?​

  • Your deposit is a crucial step in ensuring your commitment to your appointment, which enables us to deliver uninterrupted and personalized care. Last-minute cancellations pose challenges both for our team and for other patients in need of compassionate treatment.

  • By securing your appointment, you allow us to allocate resources efficiently, such as contacting your insurance provider for coverage details and reserving ample time with the doctor for your care.

  • Unlike some practices that resort to double booking to mitigate no-shows, we prioritize quality over quantity, striving to provide a relaxed and attentive experience without long wait times. We sincerely appreciate your cooperation and trust in our practice.​

• If my insurance fully covers exams and x-rays, will my deposit be refunded?

  • Certainly! Your deposit will be refunded to you upon full payment by your insurance plan for your initial appointment. If there remains an outstanding balance, your deposit will be applied towards settling the bill.

• What if I cancel my appointment, do I get a refund?

  • Yes, if you cancel at least 2 business days before your appointment date​/time

  • No, if you cancel less than 2 business days before your appointment date. 

• What if I have a true emergency or I fall ill and have to reschedule?

  • We recognize that unexpected emergencies can arise. Therefore, in the event of a genuine last-minute emergency, we are happy to reschedule your appointment at no additional charge.​

• What if I don't have a card available at this moment?​

  • No problem! Your appointment has been booked; we will call you and collect the payment over the phone and/or send you a payment link​